Medialux - Modalità e spese di consegna
Delivery methods and expenses
Deliveries are carried out with the utmost care, often adopting triple packaging. Special packaging suitable for marine transportation is used for Murano glass and similar products. In any case, Euroluce insures deliveries.
The goods ordered will be sent to the address provided during registration, or to an alternative address depending on the customer's specifications. In the case of purchase through Paypal, the delivery address must match the billing address.
Euroluce always secures delivery. Any damage found on the products upon receipt, due to the transport or any other cause, will be covered by our insurance. We ask that our customer signal damage via e-mail and within 24 hours from receipt, and that they send one or more photos of the damaged product. In case of non-conforming goods, Euroluce will try to solve the problem in the shortest time possible. In this case, we request a photo of the label on the packaging of the product, from which we can infer the item code.